Refund policy
Returns and exchanges
Because every Blue Wave Store item is printed to order, items qualify for a refund or replacement only if the product itself is flawed, the print quality is poor, or the item you received is materially different from the one shown on the site.
Claims for misprinted, damaged or defective items must be submitted within 2 weeks after you receive the product. For packages lost in transit, claims must be submitted no later than 2 weeks after the estimated delivery date. Claims found to be an error on our part are covered at our expense.
Refunds
Once we approve your claim, we'll send a replacement or issue a refund. Refunds go back to your original payment method; your bank may take 5 to 10 business days to show the credit.
Size and change of mind
Because each item is printed just for you, we can't accept returns for the wrong size or a change of mind. Please check the size chart on the product page before ordering.
Cancellations and changes
Orders go into production quickly, so we can't guarantee changes or cancellations. If you need one, email us right away at hello@bluewavestore.com and we'll do our best.
How to request a return or exchange
- Email us at hello@bluewavestore.com or write to us through our Contact page. Tell us your order number and what went wrong; a photo of the item helps.
- Wait for our reply. We reply within 2 business days, and we'll send instructions for the return.
- You are responsible for return shipping costs unless the item was misprinted, damaged or defective. Shipping costs are non-refundable.
Last updated: September 29, 2026